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Home/Features/WhatsApp API Inbox
Automation

Run WhatsApp on the official Business API

A shared team inbox on the official WhatsApp Business API โ€” inbound handling, broadcasts, templates and demo scheduling, all logged against your CRM.

WhatsApp inbox
Hi! Is the weekend batch still open?Priya ยท 10:24
Yes it is ๐Ÿ‘ Want me to book your demo slot?You ยท 10:24
Please do โ€” Saturday works.Priya ยท 10:25
AI
Demo booked ยท Sat 11:00confirmation + reminders scheduled
Auto
Shared team inbox
Official Business API
Template broadcasts
Demo scheduling

One phone, one bottleneck

A single WhatsApp number on one person's phone doesn't scale, and unofficial tools get you banned. Convrly connects the official Business API so a whole team works the same inbox โ€” safely.

Why Convrly

No markup on WhatsApp fees โ€” ever

Some WhatsApp tools quietly add a per-message or per-conversation markup on top of Meta's charges. Convrly does not. You connect the official WhatsApp Business API and pay Meta's conversation fees at cost, directly โ€” we never take a cut. What Meta charges is what you pay, nothing more.

Capabilities in depth

What you can do with WhatsApp API Inbox

The official Business API, done right

Convrly connects your number through Meta's official WhatsApp Business API โ€” not an unofficial browser hack that risks a ban overnight. That means a supported platform, higher messaging limits and eligibility for the verified green tick.

  • Official WhatsApp Business API
  • No ban-risk from gray-market tools
  • Higher throughput & messaging limits
  • Green-tick (verified business) eligible

One number, your whole team

A shared team inbox lets every agent work the same WhatsApp number without passing a phone around. Assign chats, leave internal notes, and see the full CRM context beside every conversation.

  • Shared inbox with chat assignment
  • Internal notes on any conversation
  • Full contact history alongside
  • No missed or double-answered leads

Broadcasts that keep your number healthy

Send approved template messages to precise segments and track delivery, reads and replies โ€” all within WhatsApp's policy, with opt-out handling built in, so your number stays in good standing.

  • Template broadcasts to segments
  • Delivery, read & reply analytics
  • Policy-safe sending
  • Automatic opt-out handling
WhatsApp API Inbox in action

One number, a whole team, zero markup

A training academy

Fifty enquiries a day hit one WhatsApp number. Instead of one person drowning on their phone, three agents share the inbox โ€” chats assigned, notes shared, CRM context beside every thread. Broadcasts go to the right batch of leads, and the academy pays Meta's fees directly, with nothing added on top.

  • 3 agents, 1 official number, no collisions
  • Template broadcasts to the right segment
  • Meta fees at cost โ€” no per-message markup
  • Every chat tied to the contact record
WhatsApp inbox
Hi! Is the weekend batch still open?Priya ยท 10:24
Yes it is ๐Ÿ‘ Want me to book your demo slot?You ยท 10:24
Please do โ€” Saturday works.Priya ยท 10:25
AI
Demo booked ยท Sat 11:00confirmation + reminders scheduled
Auto
How it works

Three steps, start to close

01 โ€” Connect

Connect

Link your number through the official WhatsApp Business API during onboarding.

02 โ€” Handle

Handle

Your team works one shared inbox โ€” assign chats, reply with templates, never miss a lead.

03 โ€” Broadcast

Broadcast

Send approved template broadcasts to segments and track delivery and replies.

Everything included

In the box

All of this ships as part of the platform โ€” no add-on tiers, no per-feature upsell.

Automation

Shared team inbox

Multiple agents on one number, with assignment and internal notes.

Automation

Official Business API

Compliant messaging โ€” no gray-market tools, no ban risk.

Automation

Template broadcasts

Send to segments with real delivery and reply analytics.

Automation

Demo scheduling

T-3h / T-1h / T-15min reminder flows to cut no-shows.

Automation

AI reply suggestions

Optional on-brand draft replies โ€” off by default, you approve.

Automation

CRM-linked

Every chat is attached to the contact record automatically.

Questions

WhatsApp API Inbox โ€” FAQ

No. You pay Meta's conversation fees directly, at cost. Convrly adds zero markup โ€” no per-message or per-conversation cut of any kind.

The official WhatsApp Business API. Unofficial tools risk getting your number banned; Convrly uses the supported, compliant API Meta actually backs.

Yes โ€” the shared inbox lets multiple agents handle one number with assignment, notes and no collisions.

Numbers on the official API are eligible to apply for verified business (green tick) status through Meta, and we'll guide you through the process.

Works with

Better together

Launching soon

Own your pipeline. Pay once.

Book a demo and we'll show you the full platform โ€” CRM, automation and AI calling โ€” on one instance. No subscription pitch.