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Automation

Build the workflows your business runs on

Trigger-based automation that connects the whole platform — when something happens, Convrly does the next thing. No code, no glue tools.

Workflow builder
New lead capturedtrigger
Send WhatsApp welcometemplate · instant
Wait 1 day, then emaildrip step 2
No reply? AI callbranch
Event triggers
Multi-step actions
Cross-channel
Conditional paths

The busywork between the tools

Every lead means the same manual steps: tag it, assign it, message it, book it, alert someone. Workflow automation turns those steps into rules that fire on their own, so the routine runs itself.

Why Convrly

Automate the busywork between every tool

Because CRM, messaging, calling and payments are one platform, a single workflow can touch all of them. When something happens, Convrly does the next thing — no glue tools, no code, and no separate automation bill.

Capabilities in depth

What you can do with Workflow Automation

Triggers for every event that matters

Start a workflow from a new lead, a tag, a booking, a payment or a form submission — the moments that actually move your business.

  • Lead, tag, booking & payment triggers
  • Form-submission triggers
  • Fires the instant it happens
  • Multiple triggers per workflow

Multi-step actions with branching paths

Chain actions — message, assign, wait, tag, notify, update — and branch on contact data so the right lead always gets the right path.

  • Message, assign, tag, notify, update
  • Wait steps and delays
  • Conditional branching
  • Reusable workflow templates

Humans stay in the loop

Route internal alerts to the right people over Telegram or inside the platform, so automation speeds work up without hiding it from the team.

  • Internal team alerts
  • Telegram notifications
  • Assignment & routing
  • Visibility, never a black box
Workflow Automation in action

The routine runs itself

An operations lead

When a payment comes in, a workflow fires: tag the contact as a customer, send an onboarding WhatsApp, create an onboarding task and ping the team on Telegram. Five manual steps become zero — and they happen the same way every single time.

  • One event triggers many actions
  • Message, tag, assign, notify in sequence
  • Consistent every time, no human error
  • Team stays in the loop via Telegram
Workflow builder
New lead capturedtrigger
Send WhatsApp welcometemplate · instant
Wait 1 day, then emaildrip step 2
No reply? AI callbranch
How it works

Three steps, start to close

01 — Trigger

Trigger

Pick what starts the flow — a new lead, a tag, a booking, a payment.

02 — Define

Define

Chain the actions: message, assign, wait, notify, update.

03 — Run

Run

The workflow fires automatically, every time, at scale.

Everything included

In the box

All of this ships as part of the platform — no add-on tiers, no per-feature upsell.

Automation

Event triggers

Start flows from leads, tags, bookings, payments and more.

Automation

Multi-step actions

Message, assign, wait, tag, notify and update in sequence.

Automation

Cross-channel

Mix WhatsApp, email and internal alerts in one flow.

Automation

Conditional paths

Branch on contact data and behaviour.

Automation

Reusable templates

Clone proven workflows for new campaigns.

Automation

Hands-off routine

The repetitive work happens without anyone touching it.

Questions

Workflow Automation — FAQ

No — workflows are built visually from triggers and actions.

New leads, tags, bookings, payments and form submissions — the key events in your pipeline.

Cloud Growth and above include it; self-hosted includes everything.

Works with

Better together

Launching soon

Own your pipeline. Pay once.

Book a demo and we'll show you the full platform — CRM, automation and AI calling — on one instance. No subscription pitch.